The roles of the mentor and mentee when establishing a mentoring relationship are highlighted in this video. The mentee initiates the mentoring relationship, and an agreement is established about the timeframes and parameters for the relationship. The mentor helps the mentee to identify the outcomes they hope to achieve as a result of working with a mentor.

Mentors often attend training sessions to observe and provide advice to the mentee. In this video, the mentor helps identify areas the mentee would like feedback on during the training session. The mentor observes and analyses the performance of the mentee and provides unobtrusive and timely feedback. Recognition of the mentor is also highlighted.

Giving feedback is a major role of the mentor. This video shows how mentors can provide feedback on a mentee's performance. The mentor uses questioning to assist the mentee to self-reflect and plan to improve their performance. Disagreement that may arise between a mentor and mentee is shown, as well as effective resolution. The mentor assists the mentee to establish an action plan at the end of the discussion.